Refund policy

Thank you for shopping with comfort pod. We value our customers and want you to have the best shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • You must provide proof of purchase or order details.
  • The product should not have any damage caused by misuse or improper handling.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used.
  • Items damaged after delivery due to customer handling.
  • Customized or personalized products.
  • Clearance or final sale products.

Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number.
  • Customer name.
  • Photos/videos of the product.
  • Details of the issue.

After reviewing your request, we will provide a replacement, exchange, or refund solution where applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our mistake.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • There was an error from our side.

We recommend using a trackable shipping service for returned items.

Exchanges

If you need to exchange a product, please contact our customer support team. Exchanges are subject to product availability.

Contact Us

For return and refund-related questions:

Email: hello@comfortpod.com

30-day free returns

Eligible purchases may be returned free within 30 days.

Customer service

Email hello@comfortpod.com for product and order support.

1-year limited warranty

Vento is backed by a 1-Year Limited Warranty.